Glebar Company, provider of precision grinding solutions since 1952, has reorganized investment in its service department. Strong recent growth fueled by retiring expert talent, aging legacy machines and the acquisitions of Tridex Technology and Everite created the growing need to support the expansive Glebar install base. The service department has been expanded and transformed into Glebar Customer Care.
The Glebar Customer Care team will work with customers to minimize downtime and maximize the capabilities of their machines to increase production efficiencies. As customers' needs grow and technology advances, machine upgrades will help to meet these changes while improving efficiencies. Glebar’s global distribution network, and the dedicated parts and consumables sales team, can deliver parts the next business day, minimizing downtime.
Glebar hired Christopher DeFiori as Vice President of Operations to enable the customer care team. He comes to Glebar from Stryker, where he held numerous roles of increasing responsibility across supply chain and commercial operations.
“We want to allow our customers to focus on what they do best: manufacturing quality products and delivering on time in support of their customers. This reorganization bolsters our ability to be our customers’ end-to-end, full-service provider for everything related to operating their equipment and maintaining a healthy supply chain,” said Mark Scanel, Vice President and General Manager of Glebar Customer Care.